European delivery
Contact information
Email: kundservice@ginza.se
Phone: +46 512 299 50
Ginza AB
Fåglum
465 81 Nossebro
Sweden
Countries served
We currently ship to Denmark, Finland and Germany.
Please note that we don´t ship to Åland or Greenland.
Prices
Prices for EU are quoted in Swedish kronor and include VAT.
Payment
We accept international payments with Qliro.
Shipping cost
The shipping cost depend on the content of your order and which country you order from. The costs are displayed in the table below.
We reserve the right to cancel heavy and bulky orders outside Sweden.
Shipping cost is always added to foreign orders, if article is marked "Fraktfritt" ("Free Shipping") this is only valid for shipping in Sweden.
|
Denmark |
SEK 99/149 |
|
Finland, Germany |
SEK 99/199 |
Delivery time
The normal delivery time for products in stock is 6 working days, counting from the day the order was placed. Expect a longer time for delivery when ordering products that we don’t keep in stock.
Confirmation
We will send an order confirmation with information about your purchase by e-mail as soon as we have received your order. This email is your order confirmation and we strongly recommend that you save the order confirmation if you should need to contact our Customer Service.
Back ordered products/future releases
If an order contains a product that are temporary out of stock (backordered), and/or a product that hasn´t been released yet, the whole order will be kept on hold until a full delivery can be completed.
Cancelling and changing an order
You have the possibility to without any costs change/cancel your order until the packet has been packed at Ginza.se. Changes can be done after contact with our Customer Service. After your order has been packed changes cannot be done.
Return policy
As a private person (consumer) you have the right to regret a purchase within 14 days from the day that you received the item or an essential part of it. Please contact Customer Service regarding your claims in order to properly register the return with Ginza.se. Customer Service will provide you with return instructions and return address.
The returned product must be unused and in an undamaged state in its original package (seals or plastic must be intact). Return the product together with the invoice, or a copy. State the cause of the return. You will have to pay the return postage.
The right of return is not valid for companies.
Complaints
If you should receive a damaged or incorrectly delivered product, please contact Customer service at Ginza.se upon receiving the item or at the latest within 14 days after receiving the item. Customer service will handle your complaint and send you a return label with pre-paid postage. Return the product in the state that it was received together with a damage or error report. The returned product must be in a largely unused state in its original package. Return the product together with the invoice or a copy. Keep a personal copy as it is also your Certificate of Guarantee.
IMPORTANT! It´s very important that you contact Customer service before you return incorrectly delivered or damaged products to get the return request approved and the return postage paid. kundservice@ginza.se
Transportation
Ginza takes the economic responsibility if products are damaged or missing during transport. You are however required to contact our Customer Service within 14 days. The economic responsibility is yours if products are damaged or missing during the return transport.
VAT and Customs for Norway
Please note that we currently don´t ship to Norway.
Norwegian VAT will be added and the shipment has to be collected at your Post Office.
More information can be found at Posten.no
Personal Registration Number for Norway
Please note that we currently don´t ship to Norway.
For orders over SEK 1000 norwegian customers need to email their Personal Regstration Number to kundservice@ginza.se together with order number. This is needed for import to Norway.
VAT and Customs for UK
Due to Brexit VAT and Customs may be added to shipments to UK. Please note that we currently don´t ship to UK.